Category Archives: Outsourcing

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Aspects of Handling Outsourced Paralegal Correctly

Paralegal Support Services

Despite hiring permanent staff being the preference for attorneys, there lie certain advantages in looking to acquire paralegal outsourcing services to meet your law firm's requirements of additional staff for cases. It is a practical solution when your law firm's caseload rises. Some attached advantages include curbing costs such as payroll, office space, and benefits. Many leading law firms agree that outsourced or virtual paralegal services are immensely helpful, especially when they're working on a large matter that requires a high number of workforce.

Paralegal outsourcing services can be useful not only for the firm but for the client as well as you get certain benefits such as cost effectiveness, utilization of external talent, shortened turnaround time and flexibility.

One major decision that comes up when looking into outsourcing is that of whether to go for onshore or offshore firms.

Offshore or Onshore?

Both of these choices have their pros and cons, which must be weighed when making your decision. The major factor is the cost effectiveness. For a long time, the trend has been to the offshore choices, such as India, as it used to be extremely cheap compared to onshore outsourcing. However, recent spikes in foreign wage rate coupled with softened domestic labor markets in the U.S. have made onshore outsourcing an equally viable option. In a survey report, Fronterion has stated that domestic outsource companies charge an hourly rate of $25-30 while offshore providers charge an hourly rate of $10-15. According to this trend, offshore may be more consideration when it comes to paralegal support outsourcing.

Most Optimal Modus Operandi When Handling Outsourced Paralegal Providers:

1. Parallel Ethics: One of the important things to keep in mind when weighing different providers is that your firm's ethics should be parallel to those of the provider. Whatever duties and tasks the provider is assigned, they must complete them as long as the work is conducted in a manner that is ethically and legally correct. Different legal outsourcing providers from different countries have different ideologies when it comes to ethics. So it must be made sure that your firm and your provider are on the same page and ethical ideas are shared. A provider in Brazil or Turkey may not be aligned to the ethics that exist in the US. You need to be wary of this aspect and make sure the provider complies with the ethics.

2. A Clearly Established Purview of Work: Separate law firms may have their own definitions and parameters covered by 'paralegal'. The exact purview of the nature of work that you require should be very clearly established to make sure your firm and your provider are working in a parallel manner. Take into consideration what the provider's strengths are and match them with your needs.

3. Two-Way Communication Practice: The most efficiency inducing methodology to be adopted when handling paralegals is to establish a two-way communication practice. An experienced manager should hence be put in charge of the outsourced staff in order to ensure this methodology is properly incorporated. The manager needs to be able to command and direct the outsourced staff properly while being open to all feedback from them. This will ensure that the law firm's and the client's interests are protected, even if the feedback they provide may be sensitive. You want the communication between your firm and the outsourced staff to be as efficient as it is between your firm and your internal staff.

4. Constant Regulation: It is the responsibility of the law firm to ensure that the work of the outsourced paralegal is being constantly overlooked. The firm should assign a representative that provides constant supervision to all of their functioning. Policies and procedures should be constructed beforehand to ensure that management of the work is streamlined and that expectations are being met all the while avoiding possible miscommunication errors.

If handled efficiently, paralegal outsourcing services can be extremely beneficial in realizing the firm's goals. Aforementioned recommendations should help you manage the paralegal service provider in a manner that maximizes productivity.

To outsource paralegal support, get in touch with us at Legal Support World. For a free consultation, email us at  info@legalsupportworld.com.

 

Things To Check Before Selecting Legal Outsourcing Services Provider

Legal Process Outsourcing company

Legal process outsourcing has become extremely important in the modern scenario. Many law firms are opting for legal outsourcing services to minimize their operational costs and optimize their revenue earning potential.

But hiring the right legal support services is not as simple as it seems. Selecting wrong services could lead to complications which can prove to be difficult to handle for a law firm.

The following points should be kept in mind to ensure that the right legal outsourcing services are selected:

Go Through the LPO Provider Profile- After shortlisting the profiles on internet; you should completely go through the information mentioned on the websites of the legal outsourcing services providers to find out whether they will suit your requirement. Generally companies which offer efficient services, have information presented in an eye catching manner on their websites.

Enquire About the Type of Services Provided- The requirements of one law firm can differ from another. Moreover every outsourcing service provider doesn’t offer the same services. So you should clearly ask from the outsourcing company whether they will be able to fulfil your specific requirements.

Ask Them for the Case Studies and Sample Work- In order to ensure that you end up hiring genuine and efficient services, you must ask the outsourcing firms to display the case studies and sample works of their previous clients. If they are able to produce good evidence in this regard then the services can be hired.

Ask Them for Trial- It is difficult to withdraw the services of an outsourcing firm after entering in to a contract. So it is better to look for services which are flexible in nature. You can ask the firm for a free trial for evaluating the quality of their services. The outsourcing firms which are offering the free trial option should be preferred over other firms.

Conduct a Telephonic Interview or Video Conferencing- A personal communication is always a better option. Conducting a telephonic interview or video conference can help in getting a fair idea regarding the proficiency of the staff members. You ask questions regarding the educational background and their previous experience.

Check for Data Security and Confidentiality- For a law firm, data security is of utmost importance. Ability to ensure data security and the measures followed by the firm for this purpose should be carefully scrutinised.

Track Record- By going through the customer reviews of the outsourcing firm, you can get a fair idea regarding their track record of the outsourcing firm. Selecting an outsourcing company with a good track record will be a good option.

Service Culture- Hiring the services of a company with a good customer service would be beneficial. A company which offers regular updates and communicates in a friendly manner should be preferred.

Cost- Last but not the least, the cost of hiring the outsourcing services should be less than the cost of hiring local talent only then the decision of using third party services will be justified.

LSW (Legal Support World) is among the leading legal outsourcing companies in the world. These services are meant for enabling the law firms to concentrate on their core activities, reduce costs and maximize profits. To know more, contact us at info@legalsupportworld.com or call us at +16466882821.

India – A Secure Destination for Legal Outsourcing

legal outsourcing company

India today is an economic powerhouse and has been slowly climbing the rankings of agencies that grade countries on the basis of their financial standing and credibility. But few know that there is another field where India has made its mark and is today considered as the global leaders. This is the outsourcing industry where the country has risen to such high levels that any company or sector wanting to spin off its services to professionals with towering benchmarks of excellence considers India as the first option.

This is regardless of the industry or sector that you might think of. The range of services offered by Indian outsourcing agencies include insurance, accounts and bookkeeping, data entry and IT services and legal processes. The meteoric rise has been partly due to the enhanced levels of output offered, something that is at par with if not better than what would have been done in-house. Most importantly, the cost effective rates prevailing in India makes it a very attractive outsourcing destination.

If  legal outsourcing services have to be considered, India is definitely on top of the pile. But before going into the details, a quick look at why it is beneficial to outsource litigation matters and its allied functions will be in order. The recession and crash of the global economies of the world in the not too distant past flooded law firms with cases but without the financial strength and power to add more highly paid lawyers to their rolls to deal with the incremental. The only way out was to outsource certain activities at affordable rates and this is how LPO (Legal Process Outsourcing) became a force to reckon with.

The legal activities that are normally outsourced include all repetitive and tedious tasks like research, writing and documentation which of course no lawyer can do without while preparing his brief. Given this scenario, why is it that India keeps repeatedly cropping up when the hunt is on for a top global legal outsourcing company. Litigation services being outsourced if placed along with what India has to offer will make the picture very clear

Savings in costs – It is an acknowledged fact that the cost of litigation services in the Western countries especially the USA is very high because the expense of supporting the legal process is more. Lawyers are very well paid and even young apprentices fresh out of college entrusted with research and writing too charge heavily. This increases the overall cost of legal work. If even a part of it is reduced, the savings can be better utilized by the firms to focus on valued clients and offer competitive fees.

Why India – By and large, the salary of LPO lawyers are below the $10,000 a year mark. Add to this low wages and costs which enable Indian outsourcing companies to offer services at one-tenth to one-third of the costs that any midsized Western law firms would charge per hour.

  • Superior quality of work – As discussed before, the bulk of the outsourcing work consists of providing legal support services such as drafting of memoranda, legal research and writing, contract and document review and discovery and patent services. These are generally entrusted to those who are fresh in this profession and have minimal skills and experience as the hourly costs will be low. This has a bearing on the standard of output.

Why India – A legal outsourcing company in India attracts the best, the brightest, and the most talented lawyers who are well conversant with the finer nuances of laws of other countries. This naturally makes their work a cut above the rest, one reason why India is a secure and favorite destination for those desirous of outsourcing legal services.

  • Speed of services offered – Lawyers are perpetually short of time. This is because legal cases do not line up in an orderly queue but run simultaneously in court rooms. Added to this confusion are clients’ queries and preparation of fresh cases. This makes it imperative that research, writing and drafting be completed in the minimum time possible and new cases be readied for trial at the earliest. Outsourcing then is the only answer to this ISSUE.

Why India – The time differential between India and the USA or other Western countries facilitates quick preparation and finalization of background work. Requirements can be uploaded at the end of day in the originating countries. Legal outsourcing services will be processing it during the day in India. When the processed task is uploaded back to the USA it is opening of business hours there. It is similar to making more number of hours work for you in a day.

These are the reasons why more and more law firms and legal departments of blue chip companies have chosen India as a secure destination for outsourcing legal services.

If you need a top legal outsourcing firm in India, get in touch with Legal Support World. Our long years of experience and a pool of talented lawyers have made us leaders in this field today. For more information, write to info@legalsupportworld.com.

Does Outsourcing Litigation Services Impact Law Firms Efficiency

Litigation support services (2)

The concept of outsourcing legal services is not a new phenomenon. It began in the 1950s with the patent process but established a solid footing when law firms around the world realised that this mere act of parcelling out certain fixed activities resulted in manifold increases in efficiencies and profitability. This was hastened by the global financial meltdown that impacted law firms more than any other industry.

The flood of new cases in the recessionary period of the early 2000s caught law firms on the wrong foot. On one hand was the immediate need to cater to this growing segment, on the other there was a call for keeping costs to manageable levels. A solution had to be found that could service this growing need yet keep expenses within limited proportions. That meant not hiring lawyers at high salaries to meet this incremental demand yet stabilizing the quantum of services. The only possibility then was t at rates that would not break the bank leading to the rise of Legal Process Outsourcing (LPO) as an industry to reckon with.

The answer to the question whether outsourcing litigation services impact the efficiency of law firms is a definite YES. There are a number of reasons as to how this happens.

  • Cost effectiveness – This has been discussed in some detail but being one of the most important factors, further analysis is necessary. Any rise in business has to be matched with increased investment in infrastructure. For law firms, it is primarily taking on board highly qualified and trained lawyers to deal with growth in business. However, outsourced agencies deliver the same level of efficiency at much lower rates without compromising on the quality of output. Thus, as an owner of a law firm, you can save substantial sums by outsourcing. This savings can be better utilized for offering services at competitive rates to high value clients and drawing in new business.

  • Focusing on core activities – Like all industries, the legal sector can also be bifurcated between activities that represent core competencies and back office activities. By focusing on core tasks you can ensure better client service while leaving tedious research based work to outsourcing agencies. In every form of legal process this holds true with drafting contracts, writing briefs, research and documentation being common to all. For example transactional lawyers can depend on outsourcing for drafting contracts and research while keeping court appearances in their control.

  • Dedicated Services Offered by Outsourcing Agencies – Law firms have benefited greatly from specialized services offered by outsourcing agencies. Hence by spinning off different processes to specific agencies that are specialists in that line you stand to gain from the best of professional expertise. By multi sourcing and not putting all the eggs in one basket you can take advantage of cutting edge efficiencies. Most importantly, you get all these at vastly reduced costs when compared to the remuneration you would have had to pay for hiring skilled lawyers proficient in different fields.

  • Speed of services – Quick preparation of briefs and documents and meeting deadlines set by courts are crucial components of the legal scenario. When you outsource litigation services to offshore agencies, this is what you can achieve to increase business efficiencies. The time differential between countries is the reason for this. Upload the required work at the end of your day. Outsourced services will work on it during the time you are away. When they send it back it is ready for you first thing in the morning thereby avoiding any time lags. Speedy turnaround of back office activities results in quick disposal of cases and an increased level of client servicing.

  • Creating an optimized database – One of the aspects in any law firm that takes up time and man hours is sifting through mountains of data in the form of legal documents, contracts, presentations and agreements. Further you have to necessarily depend on past paperwork, research and judgments to plan out future work. Thus all data must be at your calling if you have to quickly formulate briefs and prepare cases. Top outsourced agencies will go through all papers processed in your office, distill the relevant portions from them and create an easily accessible and searchable database. Next time you want to base a case on certain previous points of law, all that you have to do is to cull portions from the well structured database and get it ready. This will certainly enhance efficiency of your law firm.

This write-up has taken into account situations where you outsource to offshore agencies. But if you contract agencies within the country, you can even outsource court appearances on your behalf. Many blue chip companies have opted for this route instead of spending huge sums on engaging top of the line lawyers at exorbitant salaries.

Read Also :  Why Outsource Litigation Support Services to India?

If you are looking for an offshore company with impeccable credentials to outsource litigation services, Cogneesol would be the ideal choice. Our experienced lawyers are well conversant with aspects of law prevailing in different countries and offer guaranteed and speedy results. Visit www.legalsupportworld.com to know more.

How Your Company Can Grow With Legal Process Outsourcing?- Infographic

Legal-Process-Outsourcing-Infographic-

Due to globalization, competition level has been raising in legal industry. Everyone wants his/her business to be at top. Everyone tries the ways through which they can reduce their workload and can do more in less time. Outsourcing is one the best way to achieve such goals. Legal process outsourcing is process of outsourcing your legal work to another external organization with the benefits of customized costs and time management. Law firms and lawyers across the world are using this strategy for the ultimate growth of their business.

Have a look at this infographic to know "How Your Company Can Grow With Legal Process Outsourcing?"

Legal process outsourcing