Category Archives: Outsourcing

Get legal process outsourcing related information by our experienced members & Lawyers, from old school to latest techniques LPO.

Aspects of Handling Outsourced Paralegal Correctly

Paralegal Support Services

Despite hiring permanent staff being the preference for attorneys, there lie certain advantages in looking to acquire paralegal outsourcing services to meet your law firm's requirements of additional staff for cases. It is a practical solution when your law firm's caseload rises. Some attached advantages include curbing costs such as payroll, office space, and benefits. Many leading law firms agree that outsourced or virtual paralegal services are immensely helpful, especially when they're working on a large matter that requires a high number of workforce.

Paralegal outsourcing services can be useful not only for the firm but for the client as well as you get certain benefits such as cost effectiveness, utilization of external talent, shortened turnaround time and flexibility.

One major decision that comes up when looking into outsourcing is that of whether to go for onshore or offshore firms.

Offshore or Onshore?

Both of these choices have their pros and cons, which must be weighed when making your decision. The major factor is the cost effectiveness. For a long time, the trend has been to the offshore choices, such as India, as it used to be extremely cheap compared to onshore outsourcing. However, recent spikes in foreign wage rate coupled with softened domestic labor markets in the U.S. have made onshore outsourcing an equally viable option. In a survey report, Fronterion has stated that domestic outsource companies charge an hourly rate of $25-30 while offshore providers charge an hourly rate of $10-15. According to this trend, offshore may be more consideration when it comes to paralegal support outsourcing.

Most Optimal Modus Operandi When Handling Outsourced Paralegal Providers:

1. Parallel Ethics: One of the important things to keep in mind when weighing different providers is that your firm's ethics should be parallel to those of the provider. Whatever duties and tasks the provider is assigned, they must complete them as long as the work is conducted in a manner that is ethically and legally correct. Different legal outsourcing providers from different countries have different ideologies when it comes to ethics. So it must be made sure that your firm and your provider are on the same page and ethical ideas are shared. A provider in Brazil or Turkey may not be aligned to the ethics that exist in the US. You need to be wary of this aspect and make sure the provider complies with the ethics.

2. A Clearly Established Purview of Work: Separate law firms may have their own definitions and parameters covered by 'paralegal'. The exact purview of the nature of work that you require should be very clearly established to make sure your firm and your provider are working in a parallel manner. Take into consideration what the provider's strengths are and match them with your needs.

3. Two-Way Communication Practice: The most efficiency inducing methodology to be adopted when handling paralegals is to establish a two-way communication practice. An experienced manager should hence be put in charge of the outsourced staff in order to ensure this methodology is properly incorporated. The manager needs to be able to command and direct the outsourced staff properly while being open to all feedback from them. This will ensure that the law firm's and the client's interests are protected, even if the feedback they provide may be sensitive. You want the communication between your firm and the outsourced staff to be as efficient as it is between your firm and your internal staff.

4. Constant Regulation: It is the responsibility of the law firm to ensure that the work of the outsourced paralegal is being constantly overlooked. The firm should assign a representative that provides constant supervision to all of their functioning. Policies and procedures should be constructed beforehand to ensure that management of the work is streamlined and that expectations are being met all the while avoiding possible miscommunication errors.

If handled efficiently, paralegal outsourcing services can be extremely beneficial in realizing the firm's goals. Aforementioned recommendations should help you manage the paralegal service provider in a manner that maximizes productivity.

To outsource paralegal support, get in touch with us at Legal Support World. For a free consultation, email us at


Things To Check Before Selecting Legal Outsourcing Services Provider

Legal Process Outsourcing company

Legal process outsourcing has become extremely important in the modern scenario. Many law firms are opting for legal outsourcing services to minimize their operational costs and optimize their revenue earning potential.

But hiring the right legal support services is not as simple as it seems. Selecting wrong services could lead to complications which can prove to be difficult to handle for a law firm.

The following points should be kept in mind to ensure that the right legal outsourcing services are selected:

Go Through the LPO Provider Profile- After shortlisting the profiles on the internet; you should completely go through the information mentioned on the websites of the legal outsourcing services providers to find out whether they will suit your requirement. Generally, companies which offer efficient services, have information presented in an eye-catching manner on their websites.

Enquire About the Type of Services Provided- The requirements of one law firm can differ from another. Moreover, every outsourcing service provider doesn’t offer the same services. So you should clearly ask from the outsourcing company whether they will be able to fulfill your specific requirements.

Ask them for the Case Studies and Sample Work- In order to ensure that you end up hiring genuine and efficient services, you must ask the outsourcing firms to display the case studies and sample works of their previous clients. If they are able to produce good evidence in this regard then the services can be hired.

Ask them for Trial- It is difficult to withdraw the services of an outsourcing firm after entering into a contract. So it is better to look for services which are flexible in nature. You can ask the firm for a free trial for evaluating the quality of their services. The outsourcing firms which are offering the free trial option should be preferred over other firms.

Conduct a Telephonic Interview or Video Conferencing- A personal communication is always a better option. Conducting a telephonic interview or video conference can help in getting a fair idea regarding the proficiency of the staff members. You ask questions regarding the educational background and their previous experience.

Check for Data Security and Confidentiality- For a law firm, data security is of utmost importance. Ability to ensure data security and the measures followed by the firm for this purpose should be carefully scrutinized.

Track Record- By going through the customer reviews of the outsourcing firm, you can get a fair idea regarding their track record of the outsourcing firm. Selecting an outsourcing company with a good track record will be a good option.

Service Culture- Hiring the services of a company with a good customer service would be beneficial. A company which offers regular updates and communicates in a friendly manner should be preferred.

Cost- Last but not the least, the cost of hiring the outsourcing services should be less than the cost of hiring local talent only then the decision of using third-party services will be justified.

LSW (Legal Support World) is among the leading legal outsourcing companies in the world. These services are meant for enabling the law firms to concentrate on their core activities, reduce costs and maximize profits. To know more, contact us at or call us at +16466882821.

What can Paralegal Support Services do for you?

Paralegal support services

The foundation of any industry, corporation, business or sector is based on its ability to fine tune its operation to an extent that it has the time to focus on aspects that really contribute to growth and development. These are known as core activities and while their importance cannot be questioned there is another side to the picture. There is always a wide range of tasks that support the main ones without which no industry can function well. The same is relevant for the legal scenario too. Client servicing, trials, depositions and exact interpretation of the law form the basis of legal practice but all these have to be ably backed up by drafting of contracts, agreements, documents and letters and legal research on cases including non-legal research. These paralegal tasks are crucial to the success of any case.

It has been proved beyond any reasonable doubt that if you opt for paralegal support services it can do wonders for your legal firm. But before coming to a detailed analysis on how and why this can be achieved, it will be relevant to see the areas of law for which you can take help of these specialized services. These include broadly all branches of corporate and business law, criminal and civil law, banking, finance, bankruptcy and labor and employment law and others pertaining to patents and trademarks, product liability, personal injury and immigration laws. This list is only indicative and not exhaustive in nature. Any backup required under these laws can be safely entrusted to paralegal outsourcing agencies that have over the years built up a strong infrastructure of resources and are well versed in the finer nuances of every aspect of law.

There are two scenarios that will be considered here and these are the biggest beneficiaries of top of the line paralegal services –

Law firms and corporations – While the business goals are different for these two entities, there is a common ground when it comes to outsourcing paralegal services. In both cases, you can take assistance on-demand from these agencies without resorting to adding to the staff strength whenever there is a short-term rise in legal requirements. This will keep overheads under control. There is also an increase in productivity as you have the time to focus on core activities related to your business or law firm while outsourcing the regular and tedious tasks to paralegals. Examples of the work that can be delegated include assistance in due diligence, reviewing contracts and agreements and normal corporate assistance in legal matters which the regular legal department need not be tied down to.

For law firms specifically, you can be sure that paralegal support services have the necessary professional expertise to carry out all backup services. You need not get tied down to the tedious task of legal research, drafting and preparation of contracts and agreements and reviewing existing letters and documents for loopholes in the law. This saves you the costs of hiring a legal team to look after these aspects only, more so since backup work is mostly on a project to project basis and not all forms run simultaneously. Permanent staff will therefore be underutilized.

Small firms and individual practitioners – This is the sector that is most benefitted by paralegal support services. If you have a small law firm these services are like an extension of your business. You need not be limited by scalability issues knowing there is a whole team of expert paralegals to support you. There is a significant saving in infrastructure investment as the majority of the work can be outsourced while you focus on incremental business and new clients as well as trials and depositions. The research and preparation of briefs will be ready for you at prices that will not break your bank.

The same is true for individual and solo practitioners of law who can depend on expert services, both on legal and administrative fronts. They can expand business knowing that there is always a team of senior paralegals to back them up in every respect. This is a big help especially when they take on more business without having to incur prohibitive overheads.

Read Also: How Can Paralegal & Litigation Support Outsourcing Services Prove to be Beneficial?

Do not worry when you go for more business or in the case of law firms or corporate entities when there is a sudden jump in the quantum of business. Paralegals will take care of the finer details leaving you to concentrate on the broader picture.

Legal Support Services – The Real Path to Profits for Law Firms

legal support services

The legal sector much like similar service-centric industries have slowly but surely imbibed the value of outsourcing. But unlike others, it had not been quick on the take-off and the full benefits were only realized with the global economic crash in the mid-2000s. Legal firms, faced with the meltdown found it hard to cope with the rise in litigation cases while keeping costs down to manageable levels. The hiring of legal luminaries was not a solution if highly paid lawyers had to attend to mundane duties that primarily comprised of a supporting role instead of carrying out tasks related to core competencies and offering high-value service to a fresh business. Thus the real path of business expansion, growth and profitability lay in outsourcing legal support services and today this field is almost as big in size and turnover as the main legal industry.

Before deciding to opt for outsourcing, you have to very sure of what you want out of it. The most important is of course reduction in costs in maintaining support services, both in relation to hiring qualified manpower and investment in infrastructure to run them. The second is being very clear about what you want to outsource that will save time and energy and help you focus on the primary tasks at hand. The core of all legal activities per se can be categorized in two – documentation, preparation, and writing of briefs, carrying out research and other similar work on one hand and court appearances on the other. To reach your objective of exponential growth in business, you should opt to outsource comprehensive legal support services.

What then are the services you can outsource and yet ensure that your law firm runs without a hitch – in fact, more efficiently and profitably?

Research and writing – This is standardized work that requires no special discretion or interpretation of the law by a top-notch lawyer. As research is on laws that are already rigidly laid down, the scope of any discrepancies in research findings is almost eliminated. Thus you will do well to outsource such tedious activities as research for preparation of motions, appellate briefs, legal memoranda, letters and notices as well as structuring motions and pleadings, complaints and background information for trial preparation. Outsourcing research activities will save you a lot of time and costs as these services are available offshore at very affordable costs.

Contract Management – Any law firm has to deal with hundreds of contact and if you have to go through all of them with a fine tooth comb you’ll not have time for anything else. Moreover, managing the database of contracts, negotiating and maintaining the contracts, and ensuring that all clauses are client welfare centric is an onerous responsibility. Professional legal support services have the expertise to carry out these functions effectively not only in the initial stages but during the life cycle of the contract too. Choose an outsourcing company with experience in handling contracts related to various sections of laws – Family Law, Property Law, Employment Law and those related to trusts and estates or securities. You can even look for specialization in outsourcing agencies that match your primary area of activities in law.

Review of Documents – This is another key area that you’ll do well to outsource. It’s a highly manpower intensive work but very important nevertheless. Agencies who have long years of experience in legal outsourcing have expert document review teams who can carry out related activities with great professional skills. This includes coding of documents, preparing deposition summaries, reviewing the document database with definitive point specific issues and finally facilitating putting forth an evidential database.

Read Also:  What to Take Care of When Outsourcing Legal Support Services?

One thread runs common through the different factors given above and that is, each point contributes to cost savings as you don’t have to put in place any infrastructure to take care of them. This will increase your profitability and have a positive impact on client servicing and business growth.

How can Contract Review and Management Services Benefit Legal & Business Firms?

Contract Review and Management

Review requests often overwhelm the lawyers working in a legal or business firm. A significant amount of time is spent in negotiation, contract drafting and contract review and management, which is a grueling process due to high volumes.  They demand considerable capitals for drafting, reviewing and managing contracts, and the process as a whole is a critical one.  Organizations need to improve their capability to cater to the demand for contract legal- liability advice, edit and improve service in order to decrease risks, such as unintentional obligations which result in unapproved contract changes, propagation in languages that increase the chances of unexpected breaches and missing deadlines related to price appreciation or restitution.  Firms equipped with management software require for human resources to cater the need.

Outsourcing contract review and management services can solve this problem by providing proficient teams of lawyers. The dedicated team of lawyers helps their clients by re-engineering the contract review process, implement contract management technology to support ongoing contract creation, review and negotiate all requirements.   Outsourcing firm’s trained lawyers draft, review and manage the high volume and routine contracts at half the wages paid to an in-house team. As a result, the in-house team can focus on priority tasks. Outsourcing helps the firms to get the work done definitively, start conscripting and review standards until you are comfortable with all the processes and staffing.

By outsourcing document review services to a vendor overseas the legal and business firms can benefit immensely. Some of the benefits are listed below:

  • Reduced Costs: Outsourcing document review and management services to a firm cut down their costs drastically. They need to pay a fraction of an amount as compared to the in-house team. Overhead cost is reduced to nearly 50% as compared to that of an onshore lawyer.

  • Increase High- Value Capacity:  Legal and business firms can take off the extra burden of their lawyer’s shoulders. Once they are free of routine, low-value work they can focus on priority tasks, high-value and billable activities.

  • Manage Rights and Responsibilities:  Legal outsourcing companies can help by summarizing executed contracts, recognizing key terms, date and creating efficient contracts databank. This ensures the organization to realize its responsibilities and take benefit of their rights.

  • Risk Management: Business outsourcing companies specialize in their tasks with global delivery platforms and provide attention round the clock to decrease turnaround time.  Consequently, this allows the legal and business firms to submit their contracts for evaluation.

  • Boost Confidence:  Once the low- importance work is outsourced to an external vendor the in-house team is longer burdened under redundant contract requests. As a result, they can focus on tasks of higher- importance, and it increases their job satisfaction and boosts their morale. Overall, this helps the firm to reduce their overhead costs and liability.

  • Leverage Language Resources: Outsourcing firms with multilingual contracts legal process delivery centers, they can support ongoing contract reviews and negotiate effectively in multiple languages.

  • Business Transparency: Outsourcing firms work on a fixed price per contract or total engagement fixed pricing. This adds more transparency in the process and business houses can benefit greatly.

Read Also:  Document Review Services- The Most Daunting Step Of Litigation

Therefore, by outsourcing document review services, legal and business firms can manage their continuing privileges & responsibilities and ensure compliance with the innumerable factors impacting global regulations.