How do Litigation Support Services Benefits Personal Injury Law Firm

Litigation support services
Last updated: 04 Aug, 2022By

Personal injury firms often find themselves with lots of legal work and insufficient resources to accomplish it. As a result, they are always in need of litigation support services, with the number of cases brought on the rise. The costs associated with pursuing a personal injury case through litigation can be prohibitive. As a result, many personal injury firms will choose to relieve themselves of the burden by benefiting from personal injury litigation support services.

These services help personal injury firms with the important legal aspects of a case, such as negotiation of settlement, filing/summonsing documents, case filing, and other related legal needs.

They offer various benefits to personal injury firms, including case management, contract negotiations, expert opinions, and litigation support services. As a result, they are becoming more popular as they can help improve a firm’s productivity and the quality of the work done.

Below are the viewpoints of the industry experts on how personal injury law firms can benefit from litigation support services:

1. Streamline Process

Litigation support services are crucial in streamlining personal injury cases and allowing lawyers to focus on the matter instead document-gathering. While every personal injury matter is unique, the litigation process is typically uniform. With uniformity comes streamlined processing through litigation support services.

For example, in the pre-litigation process, support services are pivotal in preparing primary medical records release forms, requesting public records, contacting health insurance, and witnessing the investigation. These processes are often necessary for personal injury lawsuits but do not need to be handled by an attorney.

Litigation support services can handle some initial fact-gathering processes so an attorney can focus on the legal aspect of a case. And after a lawsuit is filed, litigation support services can leverage the power of subpoenas to gather additional information in personal injury claims. Often, we retain litigation support service companies to issue subpoenas and continuously communicate with facilities to ensure they comply with the subpoenas. Unfortunately, it is not rare for a business or individual to ignore subpoenas.

This is when it is helpful to have a service that understands the need to remind entities to comply appropriately. Again, these resources are invaluable so that attorneys can quickly obtain the necessary information.

– By Anderson Franco, Owner, Anderson Franco, ESQ

2. Increases Efficiency

Dealing with personal injury cases, especially with regard to tort law, can be incredibly time-consuming and complex. Litigation support services can assist firms significantly by consulting on such cases and doing a handful of different tasks like retrieving records, serving subpoenas, eDiscovery, drafting legal documents, staying up-to-date on the latest law changes, and more. 

Essentially, they are there to help the firm so that the lawyers can focus their full effort on the aspects of the case that need their utmost attention. Therefore, outsourcing litigation support services is one of the most cost-effective methods to ensure that your clients get the best representation possible through your firm.

– By Ben Michael, Attorney, Michael & Associates

3.  Save Time and Money

Working with the right litigation support partners has become crucial to case management at our firm. They save us time and money. My staff has access to various software packages that help speed up the e-discovery process, one example being document OCR. This particular software makes scanned PDF documents searchable by keywords cutting down the time needed to read through boxes of documents. This is only one example of many types of software that have become standard for the litigation process that firms have at their disposal.

Paying for access to these programs and directories can be very expensive. Additional cost savings come from avoiding the training process, management costs, and other expenses associated with an in-house team. When you hire a high-quality litigation support firm, you get instant access to all the necessary resources and experts who know how to use them.

As my firm grew and the number of concurrent cases increased, the need for faster access to data and information grew along with it. It was much easier to scale with the help of a litigation support team. Our internal team had more time to work with clients, and we could take on more work because we weren’t spending as much time organizing discovery data or tracking documents.

Additionally, we have access to as-needed services for the unique needs of certain cases. Depending on your needs, you can find firms specializing in many niches such as Record retrieval, subpoenas, document drafting, and more. In the current market, it would be a disadvantage for small to mid-sized firms to compete without utilizing some form of litigation support.

If there was any benefit to conducting business during the pandemic, it forced us to evaluate our systems and processes to determine how to improve our efficiency. This often meant harnessing the power of technology. As a personal injury firm in a competitive market, we have always tried to stay ahead of the curve.

As a result, we discovered tools such as Litigation support services, CRM’s, and the like help us not only keep up with the speed of business, it allows us to deliver enhanced results for our clients, which is the best outcome for all.

– By Richard Howe, founder of Howe.Law

4. Workload Management with External Staff

It would seem that a reasonably large team like ours would have all bases covered, but that is not necessarily the case. Sometimes, the required paperwork for cases can’t be accomplished without many of our staff pulling all-nighters. In situations like these, outsourced litigation support services come in handy.

Without incurring the cost of hiring additional people, you get to have more hands on deck when your plate is full and then let go of them when you don’t need them anymore. In short, it’s a cost-effective mechanism for law firms to implement workload management. I expect the resulting efficiency would even be more dramatic for small firms and solo practices.

– By Daniel Cook, Head of Business Development, Mullen and Mullen

5. Optimize Core Business Growth

The litigation support services used to be carried out by the law firms themselves in the past. But in recent years, the practice of using outside litigation support specialists has grown in popularity.

  • Set priorities and balance your workload: By working with a litigation support service, you can more effectively prioritize your activities and guarantee a balanced workload throughout your law firm. Priorities in order make it simpler to get a matter resolved more quickly. In addition, your company will be prepared to take on more cases in the future by reorganizing the workload of present personnel.
  • Document management and automation: Many of the online services offered by companies that provide legal support can improve transparency and enable real-time communication. You may access your documents from any place or device by using a secure document store. You can streamline your workflow and communicate with other employees of your company as a result. You’ll be able to concentrate on your customers and expand your business by outsourcing the creation and administration of your documents.
  • Effectiveness & Cost Control: In particular, if the court has set a trial date that gives little time for preparation, many of the duties that personal injury firms must complete are time-sensitive. In fact, you can find yourself preparing for trial and settlement at the same time. Legal support services are intended to bridge the gap and offer ongoing support as the case develops. Small law firms may access resources that would otherwise be prohibitively expensive if they opt to outsource some legal services. You’ll have access to ready-made infrastructure and a group of competent and knowledgeable litigation support specialists rather than spending money on expensive training and hiring new staff.

– By Edward Wright Legal Counsel,  Cereal Secrets

6. All Round Support 

Litigation Services entail the work of a Paralegal, Researcher, Encoder, and Profiler, among others. These are vital to the operations of a beginning Law Firm. Support Services is one way to outsource the work if the firm has a large pool of clients but with a few staff. The many advantages of having Litigation Support Services in a Law Firm are the following:

  • They have a systematic approach to any case that may be present before you. Therefore, they already have an answer to your basic questions and may even know more than you do.
  • They have a set of a team composed of members with different roles. So they are already used to this work. And while you are new, they are already knowledgeable in this aspect of work.
  • If you get Litigation Support Services, you get the whole package that it offers. It’s a wide array of legal services; it’s very useful.

As your firm grows, you can start getting more people to work for you to cover the services offered by Litigation Support Services.

– By Juan J. Dominguez CEO/Managing Partner, The Dominguez Firm

7.   One Stop Solution for Multiple Services

A litigation support service provider is a company that offers its clients various services to help them with their business. The services provided by these firms include legal representation, preparation of legal documents, and even litigation support services.

The main reason why personal injury firms choose these companies is that they offer many advantages:

  • First, these firms save a lot of time and money by working with an expert in the field.
  • Second, they can access all kinds of information related to their case without worrying about the cost of hiring an attorney or researcher.
  • Third, access all kinds of resources at your fingertips while getting expert advice on how best to proceed with your case.

– By Brian Greenberg, Founder and President, Insurist


Litigation support services can monitor cases and provide case management services for personal injury firms. Litigation services will help reduce the workload and allow lawyers to focus on more critical aspects of the firm and business. Instead of investing heavily in new personnel, technology, and costly training, these firms can gain ready-made access to all the resources by outsourcing their legal services.

Explore the Benefits of Legal Process Outsourcing Solutions Designed by LSW. Request a Free Consultation!